1.1. What kind of classes do you offer?

We offer group classes that encompass pole dance, pole silks, pole lyra (hoop), chair, floorwork, as well as classes that are dedicated to enhancing strength and flexibility. All these are available for booking through Vibefam.

Tailor-made private sessions are also available for both individuals and groups scheduled according to your preferred time requirements.

Trial Classes and Group Tasters are our newbie-friendly options, while our mentorship programme called "Stage-Ready" helps individuals prepare for a performance or competition.

1.2. What is the difference between Syllabus, and Non-Syllabus Classes?

At PDM, we offer two main learning tracks.

The first is by Syllabus Classes (offered as a Course on Vibefam), where over the span of 6 consecutive weekly classes (called a Term), you will learn the foundational skills of pole dancing, taught in a progressive manner i.e. Pole Basic, Pole 1, Pole 1+, Pole 2, Pole 2+ and finally, Pole 3. All syllabus classes are taught with choreography. This is how we devote attention to ensuring that your pole techniques are on point, and you build your strength, flexibility and musicality along the way.

The second is by Supplementary Classes (found as both Courses and Classes on Vibefam), where you are offered a myriad of classes that broaden your experience with pole dancing. Explore the different aspects of pole, dance, and acrobatic movement, enhance your existing skills and inspire your creativity e.g. Exotic Pole, Barefoot Pole, Pole Silks, Active Flex, Acro Chair, Floorwork etc. Classes that require a longer stretch of time for you pick up the class content are offered as 3-week Mini Terms (available as a Course on Vibefam), while some are more casual and are available as single Drop-Ins (available as a Class on Vibefam).

1.3. What is a Term vs Mini Term Course?

Term courses consist of 6 consecutive weeks of Syllabus Classes whereas Mini Term courses are 3 consecutive weeks of Non-Syllabus Classes.

For example, if you are looking to book into a Pole Basic Term you will need to purchase the Pole Basic Term course whereas you would purchase Mini Term course for a class like Acro Chair, Active Flex, Pole Silks or Floorwork, etc.

1.4. What are Private Lessons?

As opposed to our group classes, private lessons can be tailored to your specific goals and needs, your preferred song/style, scheduling and instructor. They are a great way to customize your learning experience & get one-on-one attention from your instructor. You can choose between solo one-on-one session(s) or grab some friends to learn together :)

1.5. How do I sign up for Private Lessons?

Please answer the following questions, and send them to us in a message via WhatsApp or Instagram:

Are you interested in one of our packages or a one-off lesson?
How many pax?
Your goals for your lesson
Your pole/ aerial level or dance/ fitness background
Your preferred instructor type: Junior/ Senior
Your preferred scheduling (example weekday mornings/ any specific date & time)

1.6. What is a Trial Class vs Group Taster?

Group Tasters are privately scheduled sessions for you and your friends (minimum 5 pax) and last for 1 hour 30 minutes, whereas we host Trial Classes every 1-2 months. These are 1 hour long and you can come alone or with a friend! Keep an eye out on our pinned posts on Instagram for our upcoming Trial Classes.

Both are newbie- friendly with no experience required.

1.7. What is a Stage-Ready Package?

It is a mentorship programme to help you prepare for a performance, be it for an upcoming competition or purely for your own interest. Drawing from their wealth of collective knowledge, our team of mentors are ready to help you hone your skills, from concept to choreography to stage.

We offer 3 levels of mentorship depending on how much guidance you require, with the goal to help you bring your vision to life. Check out the mentorship levels here!

1.8. When can I start a Stage-Ready Package, and how long will it take?

The duration of the entire process will differ from person to person, as well as the availability of your chosen mentor(s). Any of the consultation elements of the Stage-Ready Packages may be utilised at any time, at your discretion - like a helpline.

Hence the timelines are at your discretion and pace, in the sequence that you require. For details on what is offered and the amount of one-to-one contact time offered, see our Class Description page here.

1.9. I'm not based in Malaysia, can I do Stage-Ready purely online?

It can be done fully online if need be; though bear in mind that for "studio time" and "live final run" elements you will need to set up your camera in your own practice space over zoom call instead of in person

Additionally, for "live final run" we will need you to also send us a recording (front + side angles if possible) of your live run, in case of any disruption in connection.

1.10. How do I sign up for a Stage-Ready Package?

Simply DM us on WhatsApp or Instagram and let us know:

Which package would you like to purchase? Full / Semi / Express
For the Express package, would you prefer a 1 x 1hr video call for concept development OR a 1 x 1 hr studio time with live feedback?
Who is your chosen mentor?
What is the date of your performance / competition? If it is the latter, can you provide the competition name, category and judging criteria?

1.11. Can I sign up for a Stage-Ready Package even if I don’t have a competition to prepare for?

Absolutely (: you can consider these packages to polish up any form of stage performance or presentation.

1.12. I'm not sure which package to choose. Can I start off with an express package and top up for a Semi / Full package after?

You can't top up your package, but you can purchase add ons separately; check out our rates for the add on options here!

1.13. Is there a specific time frame and sequence to utilising the items in my package?

Any of the consultation elements within each of our Stage-Ready Packages may be utilised at any time, at your discretion - like a helpline. Hence the timelines are at your pace, and the sequence in which you feel the need.

1.14. Can I choose 2 mentors for my package?

You can choose 1 mentor per package, but if you would like an additional perspective, you can consider getting additional add ons; for these you may select any mentor you like.

1.15. Can I share this package with a friend?

No sharing of packages as the feedback from your chosen mentor is tailored just for you - but you can consider our group private lessons if you would like to have personalised attention and feedback together with your friend!

2.1. I am a beginner, where do I start?

Pole Basic is our beginner level pole class where most of us start out, no experience required! Alternatively, check out our open level group classes that run as Mini Terms.

You may consider Private Classes if you prefer a more private setting to learn at your own pace.

For newbies looking to sample a one- off Pole Class, you can check out our Trial Classes and Group Taster Classes

2.2. Do you offer trial classes?

Yes! Check our pinned post on Instagram for our quarterly trial class schedule and rates. Alternatively, if you can schedule a Group Taster with your friends at your convenience by shooting us a DM on WhatsApp or Instagram.

2.3. What is a Trial Class vs Group Taster?

Group Tasters are privately scheduled sessions for you and your friends (minimum 5 pax) and last for 1 hour and 30 minutes, whereas we host Trial Classes every term end. These are 1 hour long and you can come alone or with a friend!

Both are newbie- friendly with no experience required.

2.4. I am neither fit nor flexible, can I join classes?

Absolutely! Our classes are a great way to begin your journey in improving your strength, flexibility, coordination and overall fitness.

2.5. How do I sign up for classes?

Click Book Now on our website's menu. Create an account on our booking platform, check schedule for availability, purchase course or a package and book into week 1 of your preferred class slot! Booking into week 1 will secure your place in the same class slot each week for courses.

For a detailed tutorial on how to use our booking platform, check out our Instagram Highlights "FAQ" @poledancemovement. See our Booking Policy below for important things to consider.

2.6. When can I sign up for classes/When does the next term start?

Click here for our calendar schedule for 2025. We open registrations one week before the start of each term; Follow us on Instagram to keep up to date with when registrations open! Be sure to sign up early as slots get taken quickly (:

2.7. What should I wear/bring/know for my first pole class?

Wear short shorts and a sports bra/singlet, as you will require exposed skin to grip the pole. Do not use any skin lotions or moisturizers as this will make the poles slippery and hard to grip.

Bring along a personal sweat towel and water bottle. We provide yoga mats for warm up but you may bring your own if you prefer.

After classes are done, look for the sanitizing spray bottles and towels with which to wipe down your poles and/or crash mats and other equipment you may have used during class.

There are two kinds of sprays and towel combos: Dark spray bottles (alcohol) and Dark cloths for poles and chairs, Light spray bottles (soaps and essential oils) and light cloths for mats, bands, yoga blocks.

2.8. Do I need pole shoes?

Not yet! We prefer for you to strengthen your foundations and ankles first in Pole Basic, but later on if you get bitten by the pole bug, we do take pole and shoe orders every second week of term.

2.9. When can I move up a level?

After pole basic, the next level in our syllabus is Pole 1! Your instructor will let you know individually by the end of the term when you are ready and safe to proceed to the next level. You may also check with your instructor for additional feedback on how to best progress.

2.10. What is Practice Time & Open Practice Time?

Practice Time (PT) slots are unsupervised sessions where you can practice what you have learnt in class, or explore your own movement to enhance your learning experience!

All Term and Mini Term Courses do come with complimentary PT credits, a gift from us to you. Do note that these free practice time credits that come with your package will expire by the end of the term, no exceptions. You may also opt to purchase additional Practice Time credits.

In "normal" Practice Time sessions you will have one pole all to yourself for 1.5 hours, whereas Open Practice Time is meant to encourage pole jams, where you'll get to play for 3 hours, and possibly share a pole with a fellow pole dancer depending on sign up numbers. Both PTs require one credit to book.

2.11. If I bought some credits and would like to share them with my friend, how can I do that?

The booking platform we use (Vibefam) allows users to do that for selected credit packages under "Classes"! After purchasing a credit package, follow these steps to proceed with credit sharing:

Go to your profile on Vibefam
Click the "Packages" tab
Select the credit package that you want to share
Click "Package Sharing: Add New"
Enter the e-mail address of the user you would like to share your credits to! (Your friend would need to have a Vibefam account for you to share your credits to them)
Your friend should then see the shared package in their "Packages" tab. You and your friend can now share the credits from the package you bought, together :)

2.12. The class I want to join is full. What happens if I join the Waitlist?

If the class you would like to join is a Term or Mini Term (i.e. part of a Course), unfortunately there will not be a waitlist available (sorry!).

If it's a drop-in class or guest instructor workshop that you're after, then joining the waitlist takes up 1 credit. You will be notified on the app when a slot opens up. If a slot does not open up, the credit will be refunded to your account.

2.13. Do you offer Online Classes?

Yes, we do offer virtual private classes.

2.14. Do you offer Drop-In classes where I don't have to commit to a term?

Yes! We offer a variety of open- and intermediate level Drop-In classes each term. Check out our pinned post on IG for the latest schedule.

2.15. What package should I purchase?

If you're signing up for a Syllabus class, e.g. Pole Basic, purchase a Term under "Courses".

For Supplementary (non-Syllabus) classes like Floor Work, Pole Silks and Acro Chair that run for 3 consecutive weeks, purchase a Mini Term, also under "Courses". (Note: All Courses come with FREE Practice Time credits where you can book time slots for your own self-directed training! (we love seeing you all make progress with regular practice! 💝)

Drop-In classes such as Active Flexibility as well as Practice Time Credits can be purchased via Drop- In and Practice Time credit packages respectively, under "Classes".

2.16. Can I join in the middle of the Term / Mini Term?

Yes, you can, however it will be considered on a case by case basis, so please DM or WhatsApp us to make the necessary arrangements.

We highly recommend completing the full Syllabus (6-week Term) or Non-Syllabus (3-week Mini Term) classes.

2.17. Can I cancel my class booking and get my credits refunded?

Yes, we have a 6-hour cancellation policy. Cancellations made less than 6 hours before the class will result in the forfeiture of credits. This policy also applies to Practice Time (PT).

If late cancellation is unavoidable due to unforeseen circumstances, such as sudden illness, please inform our admin as early as possible via WhatsApp or Instagram.

2.18. What happens if I cannot cancel my class booking in time? Should still cancel my booking?

Yes you should, in order to avail your space for other people to book into the class slot in your stead.

2.19. How do I redeem my free Practice Time Credits?

PT credits will be automatically reflected in your account within three (3) days after your package purchase. Do note that these free PT credits will expire by the end of your term/mini term, no exceptions.

If your PT credits are not reflected in your account within three (3) days, please contact us on WhatsApp or Instagram.

2.20. When booking, Vibefam will ask me to select a spot in class. How will I know what type of pole it is?

Number slots chosen will NOT reflect what position you will stand at in class or what pole you will be using, it is just to book your slot in this class.

You may choose whichever pole you want in the class when you arrive, poles will be available on a first come first served basis.

2.21. Are guys/gays/trans/hijabis allowed?

Anyone with a passion to learn and move with us is welcome at our studio! If you'd like more privacy, we definitely recommend our Private Lessons.

3.1. The class I want to join is full. What happens if I join the Waitlist?

Joining the waitlist on our booking platform will require 1 credit from a package purchase. You will be sent an e-mail notification when a slot opens up. Please check if you have been automatically booked in, or if you need to click a button to secure the newly opened slot.

If a slot does not open up, your credit will be refunded back to your account. Please reach out to us if you do not get a secured slot in class by the start of term.

3.2. I can't make it to a class, what do I do?

For Course class cancellations, you'll need to contact us via WhatsApp or Instagram in order for us to help you replace a class you cannot attend.

For Classes booked using credits e.g. Drop-Ins, Clinics and Workshops, you can simply cancel your reservation more than 6 hours before the class is scheduled to start, in order to get your credit back so you can book into another class (subject to package validity and availability of class slots).

3.3. How do I book replacement classes?

Canceling your booking(s) for Drop- In classes and Practice Time with packages will return the credit to your account so you can conveniently handle your own replacements! (provided cancellations are done before the 6 hour limit)

For Term and Mini Term Courses, you'll need to contact the PDM Admin via WhatsApp or Instagram in order for us to to manage your replacements for you.

3.4. What is the minimum number of signups required for a class; and how does cancellation work if the minimum isn't met?

We need a minimum of 3 persons for classes held in Rabbit Hole and Blank Slate, and 2 persons for classes held in Wiggle Room.

If the minimum isn't met, the class will be automatically cancelled 6 hours before its scheduled time.

3.5. I've gotten injured and can't take classes. Can I extend the expiry date for my Package?

No worries, we can extend your package for you. Please inform us via WhatsApp or Instagram and have a speedy and smooth recovery :)

3.6. Am I allowed to convert between Term, Mini Term, Practice Time Packages and Private Lesson Packages?

Depending on your case, it is best to contact PDM Admin via WhatsApp or Instagram to answer any inquiries on your package conversion case.

3.7. When can I move up a level?

Your instructor will let you know individually by the end of the term when you are ready and safe to proceed to the next level. You may also check with your instructor for additional feedback on how to best progress.

3.8. When and how can I order pole shoes and home poles?

We take orders every second week of the term; follow us on Instagram to keep up to date with when orders open!

3.9. What is Term Break PT?

Term Break PTs are just like our regular PT sessions except that it falls during our term breaks, meaning, our admins will not be at the studio. You will receive an infographic and a passcode to enter the studio. Our admins will be contactable through WhastApp at +6013-335 5592.

3.10. How can I enter the studio during Term Break PT?

Please find the instructions in the infographic that has been provided to you. In the event that you don't receive the infographic, or if you need additonal assistance, please contact our admins via WhatsApp at +6013-335 5592.

3.11. Can I use my free PT credits or my Unlimited PT credits for Term Break PT?

You are only able to book into Term Break PTs using credits that you have paid for! Any free PT credits that were gifted along with purchased packages can only be used within the term.

4.1. Cancellations need to be made 6 hours before the booking, otherwise your credit will be forfeited.

4.2. Replacement classes are not guaranteed but are subject to availability within the same term/ miniterm.

4.3. Refunds applicable if we are unable to provide the service.

4.4. Package extensions only applicable to emergency cases such as injury or tragedy.

4.5. Certain packages can be shared if applicable through the booking app.

4.6. Unlimited Practice Time Package is only valid for one (1) month and validity will begin on the date of purchase. You may only book for slots within the month of validity. It will be at your discretion for when you decide to purchase this package, extensions will not be entertained. Please check our schedule beforehand.

4.7. Once a Term Course Session has been converted into a Drop-In or Practice Time Credit, the conversion is final and irreversible. Students will not be permitted to reconvert or use the credited session to re-enter any Term Course slots, including replacement classes.

4.8. Private Class credits will not be refunded if there are cancellations made less than 24 hours before the scheduled time.

FAQ

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